Contact Us
Questions about a bag, an order or a replacement? Send us your order number and we will help.
- Our customer care email and WhatsApp line are being set up. Until then, please write to us at the address below.
- Post: FELARQ VENTURES PRIVATE LIMITED, No 30/2, Jai Nagar Colony, Pattalam, Choolai, Chennai 600012, Tamil Nadu, India
Orders and delivery
Log in to My orders with your mobile number to see your order status and tracking.
Something wrong with your bag?
See our Replacement & Refund Policy for what to send us and how quickly.
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, you can raise a complaint with our Grievance Officer. Complaints are acknowledged within 48 hours and resolved within one month of receipt.
Write to the Grievance Officer at:
Address: FELARQ VENTURES PRIVATE LIMITED, No 30/2, Jai Nagar Colony, Pattalam, Choolai, Chennai 600012, Tamil Nadu, India