Privacy Policy

This policy explains how FELARQ VENTURES PRIVATE LIMITED ("we", "us"), which runs Zalvoni, collects and uses your personal information when you use zalvoni.com or buy from us.

What we collect

• Details you give us: your name, mobile number, delivery address and, if you share it, your email address.
• Order details: what you ordered, when, and its delivery status.
• Messages: what you send us about an order or a claim, including photos and videos.
• Technical data: basic device, browser and page information needed to run the site securely, and cookies and browser storage that keep you logged in and remember your cart.

How we use it

• To log you in with a one-time code sent to your mobile number.
• To process, pack, ship and deliver your order, and to keep you updated about it.
• To handle replacements, refunds and questions.
• To prevent fraud and misuse, and to meet our legal and tax obligations.

We do not sell your personal information.

Who we share it with

Only with the service providers who help us run the shop, and only what they need: courier partners (name, phone and address for delivery), messaging providers (to send login codes and order updates), and our hosting and technology providers. We may also share information when the law requires it.

How long we keep it

We keep your account and order records for as long as your account is active and as long as tax and consumer laws require us to keep order records.

Keeping it safe

Your information is sent over encrypted connections and stored with access limited to the people who need it to serve you.

Your choices

You can ask us to show you, correct or delete the personal information we hold about you. We will keep only what the law requires us to keep, such as order and invoice records.

Changes to this policy

We will post any change on this page with a new "last updated" date.

Grievances

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, you can raise a complaint with our Grievance Officer. Complaints are acknowledged within 48 hours and resolved within one month of receipt.

Write to the Grievance Officer at:
Address: FELARQ VENTURES PRIVATE LIMITED, No 30/2, Jai Nagar Colony, Pattalam, Choolai, Chennai 600012, Tamil Nadu, India

Contact us

• Our customer care email and WhatsApp line are being set up. Until then, please write to us at the address below.
• Post: FELARQ VENTURES PRIVATE LIMITED, No 30/2, Jai Nagar Colony, Pattalam, Choolai, Chennai 600012, Tamil Nadu, India