Undelivered Orders Policy

Every order is packed and shipped for you, and the courier journey both ways has a real cost. Please order only when you intend to accept the parcel.

When a parcel cannot be delivered

A parcel returns to us if it is refused at the door, or if delivery fails after the courier's attempts because the address is incomplete or the phone is unreachable.

• For cash-on-delivery orders nothing has been paid, so there is nothing to refund. The order is closed once the parcel reaches us.
• We may contact you before the parcel returns to confirm your address or arrange another attempt.

Future orders

Refused or undeliverable parcels cost us the shipping both ways. Accounts with refused deliveries may be offered prepaid payment only, or may not be able to order, on future purchases.

Refusing is not a return

If something is wrong with a bag you received, our Replacement & Refund Policy puts it right. Refusing a parcel is not a way to return or exchange it.

Questions

• Our customer care email and WhatsApp line are being set up. Until then, please write to us at the address below.
• Post: FELARQ VENTURES PRIVATE LIMITED, No 30/2, Jai Nagar Colony, Pattalam, Choolai, Chennai 600012, Tamil Nadu, India